Privacy Policy

These Terms of Service (“Terms”) govern your access to and use of our services, including our various websites, SMS, APIs, email notifications, applications, buttons, widgets, ads, commerce services that link to these Terms (collectively, the “Services”), and any information, text, links, graphics, photos, audio, videos, or other materials or arrangements of materials uploaded, downloaded or appearing on the Services (collectively referred to as “Content”). By using the Services you agree to be bound by these Terms.

Before you scroll, read this 

It’s really hard to make everyone happy with a Privacy Policy. Most people who use Maximo Community want something short and easy to understand. While we wish we could shorten everything you need to know, our regulators ask us to meet our legal obligations by describing them all in a lot of detail.

With that in mind, we’ve written our Privacy Policy as simply as possible to empower you to make informed decisions when you use Maximo Community by making sure you understand and have control over the information we collect, how it’s used, and when it’s shared.

So if you skip reading every word of the Privacy Policy, at least know this:

• Maximo Community is a public platform
• Learn what’s viewable & searchable
• We collect some data about you
• Learn what we collect & how
• Affiliate services may have their own policies
• Learn about affiliates
• We use your data to make Maximo Community better
• Learn how we make your info work
• You can control your experience
• Learn how to update your settings
• If you have questions about how we use data, just ask
• Learn how to contact us
• What data do you collect about me?
• You give some data, we get some data. In return we offer useful services. Not what you had in mind? Check your settings.

1. Information We Collect

The information we collect when you use Maximo Community falls into three categories.

1.1 Information you provide us.

To use some of our products and services you need to have an account, and to create an account, you need to provide us certain information. Likewise, if you use our paid products and services, we cannot provide them to you without getting payment information. Basically, certain information is necessary if you want to use many of our products and services.

• Personal Accounts. If you create an account, you must provide us with some information so that we can provide our services to you. This includes a display name (for example, “Maximo Community Moments”); a username (for example, @Maximo CommunityMoments); a password; an email address or phone number; a date of birth; your display language; and third-party single sign-in information (if you choose this sign-in method). You can also choose to share your location in your profile, and to upload your address book to Maximo Community to help find people you may know. Your profile information, which includes your display name and username, is always public, but you can use either your real name or a pseudonym.
• Payment Information. In order to purchase ads or other offerings provided as part of our paid products and services you will need to provide us payment information, including your credit or debit card number, card expiration date, CVV code, and billing address.
• Preferences. When you set your preferences using your settings, we collect that information so that we can respect your preferences.

1.2 Information we collect when you use Maximo Community

When you use our services, we collect information about how you use our products and services. We use that information to provide you with products and services, to help keep Maximo Community more secure and respectful for everyone, and more relevant to you.

Usage Information. We collect information about your activity on Maximo Community, including:

• posts and other content you post (including the date, application, and version of Maximo Community) and information about your broadcast activity including broadcasts you’ve created and when you created them, your lists, bookmarks, and communities you are a part of.
• Your interactions with other users’ content, such as reposts, likes, shares, replies, if other users mention or tag you in content or if you mention or tag them, and broadcasts you’ve participated in (including your viewing history, listening, commenting, speaking, and reacting).
• How you interact with others on the platform, such as people you follow and people who follow you, and when you use Direct Messages, including the contents of the messages, the recipients, and date and time of messages.
• If you communicate with us, such as through email, we will collect information about the communication and its content.
• We collect information on links you interact with across our services (including in our emails sent to you).

Purchase and payments. To allow you to make a payment or send money using Maximo Community features or services, including through an intermediary, we may receive information about your transaction such as when it was made, when a subscription is set to expire or auto-renew, and amounts paid or received.

Device Information. We collect information from and about the devices you use to access Maximo Community, including:

• Information about your connection, such as your IP address and browser type.
• Information about your device and its settings, such as device and advertising ID, operating system, carrier, language, memory.
• Your device address book, if you’ve chosen to share it with us.

Location Information. When you use Maximo Community, we collect some information about your approximate location to provide the service you expect, including showing you relevant ads. You can also choose to share your current precise location or places where you’ve previously used Maximo Community by enabling these settings in your account.

Inferred Identity. We may collect or receive information that we use to infer your identity as detailed below:

• When you sign into Maximo Community on a browser or device, we will associate that browser or device with your account. Subject to your settings, we may also associate your account with browsers or devices other than those you use to sign into Maximo Community (or associate your signed-out device or browser with other browsers or devices or Maximo Community-generated identifiers).
• When you provide other information to Maximo Community, including an email address or phone number, we associate that information with your Maximo Community account. Subject to your settings, we may also use this information in order to infer other information about your identity, for example by associating your account with hashes of email addresses that share common components with the email address you have provided to Maximo Community.
• When you access Maximo Community and are not signed in, we may infer your identity based on the information we collect.

Log Information. We may receive information when you view content on or otherwise interact with our products and services, even if you have not created an account or are signed out, such as:

• IP address; browser type and language; operating system; the referring webpage; access times; pages visited; location; your mobile carrier; device information (including device and application IDs); search terms and IDs (including those not submitted as queries); ads shown to you on Maximo Community; Maximo Community-generated identifiers; and identifiers associated with cookies. We also receive log information when you click on, view, or interact with links on our services, including when you install another application through Maximo Community.

Advertisements. When you view or interact with ads we serve on or off Maximo Community, we may collect information about those views or interactions (e.g., watching a video ad or preroll, clicking on an ad, interacting with reposts of or replies to an ad). 

Cookies and similar technologies. Like many websites, we use cookies and similar technologies to collect additional website usage data and to operate our services. Cookies are not required for many parts of our products and services such as searching and looking at public profiles. You can learn more about how we use cookies and similar technologies.

Interactions with our content on third-party sites. When you view our content on third-party websites that integrate Maximo Community content such as embedded timelines or post buttons, we may receive log information that includes the web page you visited.

1.3 Information we receive from third parties.

When you use other online products and services, they may share information about that usage with us.

Ad Partners, Developers, Publishers. Our ad and business partners share information with us such as browser cookie IDs, Maximo Community-generated identifiers, mobile device IDs, hashed user information like email addresses, demographic or interest data, and content viewed or actions taken on a website or app. Some of our ad partners, particularly our advertisers, also enable us to collect similar information directly from their website or app by integrating our advertising technology. Information shared by ad partners and affiliates or collected by Maximo Community from the websites and apps of ad partners and affiliates may be combined with the other information you share with Maximo Community and that Maximo Community receives, generates, or infers about you described elsewhere in this Privacy Policy.

Other Third Parties, Account Connections, and Integrations. We may receive information about you from third parties who are not our ad partners, such as other Maximo Community users, developers, and partners who help us evaluate the safety and quality of content on our platform, our corporate affiliates, and other services you link to your Maximo Community account. You may choose to connect your Maximo Community account to your account on another service, and that other service may send us information about your account on that service.

How do you use my information?

To make Maximo Community the service you know and love.

2. How We Use Information

Breaking down how we use the information we collect is not simple because of the way the systems that bring our services to you work. For example, the same piece of information may be used differently for different purposes to ultimately deliver a single service. We think it’s most useful to describe the five main ways we use information and if you have questions that are not answered, you can always contact us. Here we go:

2.1 Operate, improve, and personalize our services.

We use the information we collect to provide and operate Maximo Community products and services. We also use the information we collect to improve and personalize our products and services so that you have a better experience on Maximo Community, including by showing you more relevant content and ads, suggesting people and topics to follow, enabling and helping you discover affiliates. third-party apps, and services. 

We may use the information we collect from accounts of other services that you choose to connect your Maximo Community account to provide you features like cross-posting or cross-service authentication, and to operate our services.

We use your contact information to help others find your account if your settings permit, including through third-party services and client applications.

We use your information to provide our advertising and sponsored content services subject to your settings, which helps make ads on Maximo Community more relevant to you. We also use this information to measure the effectiveness of ads and to help recognize your devices to serve you ads on and off of Maximo Community. Some of our ad partners also enable us to collect similar information directly from their website or app by integrating our advertising technology. Information shared by ad partners and affiliates or collected by Maximo Community from the websites and apps of ad partners and affiliates may be combined with the other information you share with Maximo Community and that Maximo Community receives, generates, or infers about you, as described elsewhere in our Privacy Policy.

2.2 Foster safety and security.

We use information we collect to provide for the safety and security of our users, our products, services, and your account. This includes verifying your identity, authenticating your account, and defending against fraud, unauthorized use, and illegal activity. We also use the information to evaluate and affect the safety and quality of content on Maximo Community - this includes investigating and enforcing our policies and and terms, as well as applicable law.

2.3 Measure, analyze and make our services better.

We use the information we collect to measure and analyze the effectiveness of our products and services and to better understand how you use them in order to make them better.

2.4 Communicate with you about our services.

We use the information we collect to communicate with you about our products and services, including about product updates and changes to our policies and terms. If you’re open to hearing from us, we may also send you marketing messages from time to time.

2.5 Research.

We use information you share with us, or that we collect to conduct research, surveys, product testing, and troubleshooting to help us operate and improve our products and services.

How or when do you share my information?

There’s no quick answer to this one, but heads up: posts can end up in the news or a search engine.

3. Sharing Information

You should know the ways we share your information, why we share it, and how you can control it. There are five general ways we share your information.

3.1 When you post, post and share.

With the general public. You are directing us to disclose that information as broadly as possible. Maximo Community content, including your profile information (e.g., name/pseudonym, username, profile pictures), is available for viewing by the general public. The public does not need to be signed in to view much of the content on Maximo Community. They may also find Maximo Community content off of Maximo Community, for example from search query results on Internet search engines.

With other Maximo Community users. Depending on your settings, and based on the Maximo Community products and services you use, we share:

• Your interactions with Maximo Community content of other users, such as likes, and people you follow.
• Content you send to a specific Maximo Community user, such as through Direct Messages. Please keep in mind that if you’ve shared information like Direct Messages or protected posts with someone else who accesses Maximo Community through a third-party service, the information may be shared with the third-party service.

With partners. Depending on your settings, we also provide certain third parties with information to help us offer or operate our products and services. You can learn more about these partnerships in our Help Center. You can control whether Maximo Community shares your personal information with these partners by using the “Data sharing with business partners” option in your Privacy & Safety settings. (This setting does not control sharing described elsewhere in this Privacy Policy, such as when we share information with our service providers, or through partnerships other than as described in this Help Center article.)

3.2 With third parties & third-party integrations.

With service providers. We may share your information with our service providers that perform functions and provide services on our behalf, including payment services providers who facilitate payments; service providers that host our various blogs and wikis; service providers that help us understand the use of our services; and those that provide fraud detection services. 

With advertisers. Advertising revenue enables us to provide our products and services. Advertisers may learn information from your engagement with their ads on or off Maximo Community. For example, if you click on an external link or ad on our services, that advertiser or website operator might figure out that you came from Maximo Community, along with other information associated with the ad you clicked, such as characteristics of the audience it was intended to reach and other Maximo Community-generated identifiers for that ad. They may also collect other personal information from you, such as cookie identifiers, or your IP address.

Third-party content & integrations. We share or disclose your information with your consent or at your direction, such as when you authorize a third-party web client or application to access your account or when you direct us to share your feedback with a business. Similarly, to improve your experience, we work with third-party partners to display their video content on Maximo Community or to allow cross-platform sharing. When you watch or otherwise interact with content from our video or cross-platform sharing partners, they may receive and process your personal information as described in their privacy policies. For video content, you can adjust your autoplay settings if you prefer that content not to play automatically.

Through our APIs. We use technology like APIs and embeds to make public Maximo Community information available to websites, apps, and others for their use, for example, displaying posts on a news website or analyzing what people say on Maximo Community. We generally make this content available in limited quantities for free and charge licensing fees for large-scale access. We have standard terms that govern how this information can be used, and a compliance program to enforce these terms. But these individuals and companies are not affiliated with Maximo Community, and their offerings may not reflect updates you make on Maximo Community. For more information about how we make public data on Maximo Community available to the world, visit 

3.3 When required by law, to prevent harm, or in the public interest.

We may preserve, use, share, or disclose your information if we believe that it is reasonably necessary to:

• comply with a law, regulation, legal process, or governmental request;
• protect the safety of any person, protect the safety or integrity of our platform, including to help prevent spam, abuse, or malicious actors on our services;
• explain why we have removed content or accounts from our services (e.g., for a violation of Maximo Community Rules);
• address fraud, security, or technical issues; or
• protect our rights or property, or the rights or property of those who use our services.

3.4 With our Affiliates.

We may share information amongst our affiliates to provide our products and services.

3.5 As a result of a change in ownership.

We may share, sell, or transfer information about you in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy. This Privacy Policy will apply to your personal information that is shared with (before and after the close of any transaction) or transferred to the new entity.

How long do you keep data?

Generally, we keep your data as long as your account is up.

4. How Long We Keep Information

We keep different types of information for different periods of time: 

• We keep your profile information and content for the duration of your account.
• We generally keep other personally identifiable data we collect when you use our products and services for a maximum of 18 months.
• Remember public content can exist elsewhere even after you remove it from Maximo Community. For example, search engines and other third parties may retain copies of your posts longer, based upon their own privacy policies, even after they are deleted or expire on Maximo Community. You can read more about search visibility here.
• Where you violate our Rules and your account is suspended, we may keep the identifiers you used to create the account (i.e., email address or phone number) indefinitely to prevent repeat policy offenders from creating new accounts.
• We may keep certain information longer than our policies specify in order to comply with legal requirements and for safety and security reasons.
• How can I control my data?
• You can access it, delete it, or change your settings. Basically, you’re the boss.

5. Take Control

5.1 Access, Correction, Portability.

You can access, correct, or modify the information you provided to us by editing your profile and adjusting your account settings.

• You can learn more about the information we have collected or inferred about you in Your Maximo Community Data and request access to additional information here.
• You can download a copy of your information, such as your posts, by following the instructions here.

To protect your privacy and maintain security, we take steps to verify your identity before granting you access to your personal information or complying with a deletion, portability, or other related request. We may, in certain situations, reject your request for access, correction, or portability, for example, we may reject access where you are unable to verify your identity.

5.2 Deleting your Information.

When deactivated, your Maximo Community account, including your display name, username, and public profile, will no longer be viewable on Maximo Community.com, Maximo Community for iOS, and Maximo Community for Android. For up to 30 days after deactivation it is still possible to restore your Maximo Community account if it was accidentally or wrongfully deactivated.

5.3 Objecting to, Restricting, or Withdrawing your Consent.

You can manage your privacy settings and other account features here. If you change your settings it may take some time for your choices to be fully reflected throughout our systems. You may also notice changes in your Maximo Community experience or limitations in your ability to access certain features depending on the settings you’ve adjusted.

Maximo Community adheres to the Digital Advertising Alliance Self-Regulatory Principles for Online Behavioral Advertising (also referred to as “interest-based advertising”) and respects the DAA’s consumer choice tool for you to opt out of interest-based advertising at https://optout.aboutads.info/.

5.4 Authorized Agent Requests.

To submit a request related to access, modification, or deletion of your information, or someone else’s information if you are their authorized agent, you may also contact us as specified in the How To Contact Maximo Community section of our Privacy Policy below. We may require you to provide additional information for verification.

How does Maximo Community handle my information wherever I am?

We treat your information fairly, no matter where you live around the world.

6. Your Rights and Ours

We provide Maximo Community to people all over the world and provide many of the same privacy tools and controls to all of our users regardless of where they live. However, your experience may be slightly different than users in other countries to ensure Maximo Community respects local requirements.

6.1 We have specific legal bases to use your information.

Maximo Community has carefully considered the legal reasons it is permitted to collect, use, share and otherwise process your information. If you want to dig in to learn more and better understand the nuances, we’d encourage you to check out this additional information about data processing. And no, we don’t sell your personal information. 

6.2 We move your data to make Maximo Community work for you.

Just as you use Maximo Community to seamlessly participate in global conversations with people in countries all over the world, Maximo Community must move information across borders and to different countries around the world to support the safe and reliable service you depend on. For example, if you live in Europe and are having a conversation with someone in the United States, information has to move between those countries to provide that experience – it’s what you expect from us.

We also use data centers and cloud providers, and engage our affiliates and third-party partners and service providers located in many parts of the world to help us provide our services. Before we move data between countries we look at the risks that may be presented to the data and rely on things like standard contractual clauses, where applicable, to ensure your data rights are protected. If data will be shared with a third party, we require them to maintain the same protections over your data that we provide directly.

Is Maximo Community for kids?

Nope, Maximo Community is not intended for people under 13.

7. Maximo Community’s Audience

Our services are not directed to children, and you may not use our services if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf).

Will this policy change?

If it does, we’ll let you know.

8. Changes To This Privacy Policy

The most current version of this Privacy Policy governs our processing of your personal data and we may revise this Privacy Policy from time to time as needed.

If we do revise this Privacy Policy and make changes that are determined by us to be material, we will provide you notice and an opportunity to review the revised Privacy Policy before you continue to use Maximo Community.

How can I contact Maximo Community?

Slide into our … very official inbox.

9. How To Contact Maximo Community

We want to hear from you if you have thoughts or questions about this Privacy Policy. You can contact us via our Privacy Policy Inquiries page or by writing to us at the appropriate address below.

If you live in the United States or any other country outside of the European Union, EFTA States, or the United Kingdom, the data controller responsible for your personal data is Maximo Community, Inc. with an address of:

Maximo Community, Inc.

Attn: Privacy Policy Inquiry

Level 29, Chifley Tower, 2 Chifley Square Sydney, 

NSW, Australia 2000 

+61 02 9231 8680

You can confidentially contact Maximo Community’s Data Protection Officer through our Data Protection Inquiry Form. If you wish to raise a concern about our data processing practices, you have the right to do so with your local supervisory authority or Maximo Community International Unlimited Company’s lead supervisory authority, the Irish Data Protection Commission, using the contact details listed on their website.